Returns Policy and Satisfaction Guarantee
We stand by our products and will accept returns within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We are passionate about our products and only want you to keep it if you love it too!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will repair or replace any part of the HOGA™ mat system (mat and/or towel) due to manufacturer's defects within 1 year of purchase date. This warranty is valid only under recommended use and proper care.
We will not replace mats that have been warped by a direct heat source i.e. heaters, fire places, sun, or interior of cars if exterior temperatures reach greater than 30 degrees celsius (86 degrees fahrenheit) For vehicles, this translates to an interior temperature of over 150 degrees celsius (302 degrees fahrenheit). Please DO NOT leave your HOGA™ mat inside your car in these temperatures!
We can ship to virtually any address in Canada and the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.